Work

Multi-location retail

Situation

A multi-location optical retailer in Québec was consolidating five stores’ numbers by hand every month. The report landed two weeks after the month it described.

Built

A daily entry screen each manager could finish in three minutes, weekly and monthly roll-ups, and an assistant that answers questions about the numbers without building a report.

Result

Head office sees yesterday by 8 a.m. The monthly review stopped being a data-gathering exercise and became a conversation.

Wholesale distribution

Situation

An eyewear distributor ran its account book out of one person’s inbox. Reorders arrived as emails and were retyped into the accounting system by hand.

Built

A pipeline that shows where every account sits, a shared task board, live stock levels, and an ordering endpoint their best accounts can send to directly.

Result

Reorders stopped being retyped. A new rep can open the pipeline on day one and know what to do.

Production lab

Situation

An optical lab tracked jobs on a whiteboard. Stores phoned in to ask where an order was, and nobody could answer without walking the floor.

Built

Order entry from the stores, a job board covering every production stage, supplier ordering, invoicing, and turnaround reporting.

Result

The phone calls stopped. Stores check the board themselves, and the lab can see which stage is slowing the week down.